Take part in an interactive guided discussion Where Jon Herstein, VP Customer Success at Box and David Reiling, VP Customer Success at Zuora will reveal the secrets of how they scale their Customer Success organization. During this discussion panel we will address questions such as:
- What strategy have you implemented in segmenting your customer base?
- Which processes were easily scalable and which weren't?
- What automation have you successfully implemented without hurting your customer relationships?
- In hindsight, what is the most important advice you can give a customer success team who's embarking on scaling their customer success program?